Rather than paying for a full time technician to take care of ongoing technological maintenance, most small to medium sized businesses call on a current employee who is somewhat computer savvy to fix problems as they arise.
While this might seem like the most economical choice at the time, these quick fixes can do irreparable damage to your technological network. In order to reap the full benefits of your businesses network and equipment, a company needs someone with the knowledge and experience in equipment maintenance, website optimization, and overall network productivity.
Let the entire team at Shadow Computers help you optimize and manage your businesses technological needs. For a fraction of what other companies would charge to send out an inexperienced technician for various computer and network problems, you can have a the expertise of the Shadow Computer team supporting all your computer needs.
Here at Shadow Computers we will help you by:
 Increasing and improving your businesses productivity.
Setting up a plan for your current and future network goals and needs.
Performing scheduled maintenance.
Minimizing costly downtime.
Securing your network from threats, such as hackers.
Controlling employee Internet usage.
Reducing loss of important data.
Whether your business is full of computers, or has just a few, The team at Shadow Computers knowledgeable, and ready to provide your business with the experience needed to make the most of your businesses technological investment.
On-Site Business Services
Data Backup
Disaster Planning
Repairs
Upgrades
Troubleshooting
Training
Installation
Network Hubs
Network Routers
Maintenance
Cabling
Cleaning Care service
Anti Virus service
And much more!
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If you require service without a long-term commitment, we offer a flat hourly rate for any problem, unlike most companies we do not charge per item, but rather a flat fee.
There are no limits on what type of service call you may need to request. You are limited to only the number of hours that you control. While still receiving the same level of experience you would expect with a more expensive job. be sure to consider the severity of the problem and allow for enough time to fully resolve it. If it will require longer to fix your computer(s), it may be required to return at a later time if our technicians are booked during that day, you can view our schedule online by clicking sign up.
$150 P/Hour
Compare:
Geek Squad: $160.00 P/hour
Firedog: $159.99 P/hour
Geeks on Call: $165.00 P/hour
Shadow Computers Can provide your company with full 24 hour protection against anything your company network may face, from a simple virus wiping you out or a employee bringing something in that causes a security risk. Service plans also include huge discounts off our standard already low hourly rate, by reserving blocks of time per month you could even pay for that vacation you have been wanting!
All of our plans include a assigned Technician, you will work with the same person day to day, we feel this eliminates the need for you to explain a problem more than once. The personal level of support you will receive should be equal to that if you hired a full time IT Technician yourself, Our technicians are Certified and pass frequent drug screens.
Give your small business a boost in the right direction to help how your company communicates, we will do a general audit to let you know exactly what you have and areas that need improvement. Then we will design a network configuration that will improve communication in your company, from email, to sharing files back and forth. We will maintain your network for the life of the contract and be on-site up to 2 days per week to offer support for those every day problems. We can fix a simple paper jam or restore the data of your entire server
Suggested Company Size: 12 workstations and 1 server.
On-Site Support: 20 Hours per month.
Unlimited Phone Suppor
Server Maintenance
Workstation Maintenance
Antivirus Setup
Security Auditing
Local Backup Solution
Monthly Reports
FREE Training
Additional/Per Project Hours billed at 20% discount
$2,073.15 P/Month
For Larger Small Businesses we offer Support for with enough time to replace IT staffing at a great price, You can expect us on-site up to 2 days per week with this plan, we will maintain your servers, workstations, Audit your network for Security Holes that could cost your company thousands of dollars in losses, Our BackupShield Product is included in this plan, and will protect your data while keeping it secure.
Suggested Company Size: 40 workstations and 2 servers.
On-Site Support: 40 Hours per month.
Unlimited Phone Support
Server Maintenance
Workstation Maintenance
Antivirus Setup
Security Auditing
Secure off-site Backup Solution
Monthly Reports
FREE Training
Additional/Per Project Hours billed at 20% discount
$4,055.35 P/Month
With this Enterprise Level Support Plan, you will receive all the support you would if you hired an in-house technician. We will be on-site up to 3 days per week maintaining your network of computers, servers, and troubleshooting problems your staff encounters day to day. We will also be on-call 24 hours a day for your company, and unlimited phone support is available for every member of your staff should they have a question.
Suggested Company Size: 40+ workstations and 5 servers.
On-Site Support: 60 Hours per month.
Unlimited Phone Suppor
Server Maintenance
Workstation Maintenance
Antivirus Setup
Security Auditing
Secure off-site Backup Solution
Monthly Reports
FREE Training
Additional/Per Project Hours billed at 20% discount
$5,791.90 P/Month
If your company is looking to fully replace the need for in-house IT staff, this is the plan for you, we will be on-site up to 4 days per week to support your business and keep it running smoothly. We will maintain all computer equipment internal staff would normally do.
Suggested Company Size: 40+ workstations and 5 servers.
On-Site Support: 80 Hours per month.
Unlimited Phone Support
Server Maintenance
Workstation Maintenance
Antivirus Setup
Security Auditing
Secure off-site Backup Solution
Monthly Reports
FREE Training
FREE Emergency Calls
Additional/Per Project Hours billed at 20% discount
$7,333.80 P/Month
For those smaller problems we can help you troubleshoot the problem online or by the phone. If you just have a quick question about a product or what a error message means, shooting us a quick email will get a fast response to a solution.
We do not charge for online support, this is a service to both the local and online community. Please be aware that it may take some technical knowledge to troubleshoot problems by email, because we are not in front of your monitor we are unable to see exactly what you do. and this makes figuring out a solution much more difficult.
If time is a concern you can call us at (865) 474-0182 and schedule a On-Site Support Technician to solve the problem the same day in most cases..
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